This policy is applicable to domestic (UK) and International orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.
A. SHIPPING COSTS:Standard Shipping:
- UK 3-5 Days £5.00
- International £15.00
- Orders over £400 - FREE Shipping
- UK 1-2 Days £7.99
- International £25.00
B. TRANSIT, HANDLING & ORDER CUT OFF TIME DOMESTICALLY:
In general, domestic shipments are in transit for 3 – 5 days (Monday to Friday). Order cut off time will be 12:00pm GMT (London). Domestic order handling time is 1-2 business day (Monday to Friday).
TRANSIT, HANDLING & ORDER CUT OFF TIME INTERNATIONALLY:
In general, shipments are in transit for 5 – 8 days (Monday to Friday). Order cut off time will be 12:00pm GMT (London). The order handling time is 1-2 business day (Monday to Friday).
C. Delivery Terms:
For UK customers: We use the Post Office, DHL, and UPS to deliver the product.
For USA Customers: We use the UPS, Fedex, Post Office, Hermes to deliver the product.
D. CHANGE OF ADDRESS:
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at firstname.lastname@example.org or Call Us at +44 204 5423170
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
F. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.