Shipping policy

This policy is applicable to domestic (UK) and International orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

A. SHIPPING COSTS:

Standard Shipping:
  • UK 3-5 Days £5.00
  • International £15.00
  • Orders over £350 - FREE Shipping

Express Delivery

  • UK 1-2 Days £7.99
  • International £25.00
                

B. TRANSIT, HANDLING & ORDER CUT OFF TIME DOMESTICALLY:

In general, domestic shipments are in transit for 3 – 5 days (Monday to Friday). Order cut off time will be 12:00 PM Greenwich mean time (London). Domestic order handling time is 1-2 business day (Monday to Friday).

TRANSIT, HANDLING & ORDER CUT OFF TIME INTERNATIONALLY:

In general, shipments are in transit for 5 – 8 days (Monday to Friday). Order cut off time will be 12:00 PM Eastern Standard time (New York). The order handling time is 1-2 business day (Monday to Friday).

C. Delivery Terms:

For UK customers: We use the Post Office to deliver the product.

For USA Customers: We use the UPS to deliver the product.

D. CHANGE OF ADDRESS:

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at hello@duchy.store or Call Us at +44 204 5423170

E. Cancellations:

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

F. Parcels Damaged In Transit 

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

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